HELP
INCIDENT HAPPENED?
We Want To Help!
If you’ve been involved in an accident or experienced any damage, theft, or other incident with your vehicle, we’re here to help you handle it quickly and efficiently.
Please report the details to us as soon as possible so we can take the necessary steps to assist you, ensure everyone’s safety, and manage the situation promptly.
In urgent situations, please contact us directly by phone for immediate assistance.
Your safety is our priority. thank you for helping us manage incidents quickly and effectively.
To report a incident, please fill out the form below with all the necessary information including your contact details.
If your incident is an emergency, please contact 000 immediately.
Got Questions?
0455 576 426
0406 889 977
Need To Email?
info@echorentals.com.au
Need To Visit Us?
Unit 1/252 Hume Hwy Lansvale 2166
MECHANICAL BREAKDOWN & roadside assistance
STUCK ON THE ROAD?
If your vehicle happens to break down, we’ll work to get you back on the road as quickly as possible, which is why breakdown assistance is included in our rates.
Drive any Echo Rental vehicle with confidence knowing that if a mechanical fault occurs, you’re covered for the help you need to get moving again.
Please note, this cover doesn’t extend to issues like running out of fuel or locking your keys inside the car, but you can add Roadside Assistance as an optional extra to cover those situations. If you experience a breakdown.
Please call the 24/7 roadside assistance line at NRMA 13 11 22 if you have the coverage within your rental.
The membership authorised access name will be located within the reservation email you have received when you made your booking.
If you do not have roadside assistance coverage, you will need to organise your own assistance or you may get in touch with Echo Rentals and you can incur a call-out fee of $150.