PRIVACY POLICY
Information We Collect:
When you book or enquire about a rental, we may collect:
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Personal details: Name, email address, phone number, date of birth.
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Identification documents: Driver’s licence, proof of address (e.g., utility bill).
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Payment details: Credit/debit card or bank information (processed securely through third-party providers).
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Booking information: Vehicle type, rental dates, pickup/drop-off locations.
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Website usage data: IP address, browser type, pages visited, and cookies.
How We Use Your Information:
We use your information to:
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Process bookings and payments.
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Verify your identity and eligibility to rent a vehicle.
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Communicate with you about your booking or enquiries.
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Improve our services, website, and customer support.
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Comply with legal obligations and fraud prevention.
How We Share Your Information:
We do not sell your personal information. We may share it with:
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Service providers: Payment processors, verification systems, insurance providers.
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Legal authorities: When required by law, regulation, or court order.
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Business partners: Only if necessary to provide the rental service.
Data Security:
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. All sensitive data, such as payment and ID details, are encrypted and stored securely.
Cookies & Tracking:
Our website may use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies through your browser settings.
Your Rights:
Depending on your location, you may have the right to:
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Access the personal information we hold about you.
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Request corrections or updates to your data.
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Request deletion of your personal information (subject to legal and contractual obligations).
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Opt out of marketing communications at any time.
Retention Of Information:
We retain your personal information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes.
Third Party Links:
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Changes To This Policy:
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated Effective Date.
08/26/2025
Contact Us:
If you have any questions about this Privacy Policy or how your information is handled, please contact us via email:
info@echorentals.com.au
support@echorentals.com.au
admin@echorentals.com.au